SugarSync Review
SugarSync is a cloud storage service that allows users to store, sync, and share files across multiple devices. Launched in 2008, it supports Windows, macOS, iOS, and Android, offering access to files from anywhere.
SugarSync’s interface is user-friendly and its synchronization ensures files stay up-to-date across all devices.
A key feature is selective sync, which lets users choose specific folders to sync, saving device storage. It also offers file versioning, allowing users to revert to previous versions if needed, making it ideal for document management and collaboration.
SugarSync prioritizes security with strong encryption and customizable sharing permissions. Offering various subscription plans, it serves both individuals and businesses, providing a flexible and secure cloud storage solution.
4.6
Pricing
Plan 1 ₹627
Plan 2 ₹836
Plan 3 ₹1585
Business Plan ₹4601
Key Features
Multi User Sharing ✓
Backup ✓
Smart sync ✓
Personal Solution ✓
Business Solution ✓
Ranked 7 from 22 Cloud Storage
Performance: |4.9| 
SugarSync is known for its reliable performance in syncing files across devices. It offers features like real-time syncing, selective sync, and file versioning, which contribute to its overall performance.
Uptime: |4.9|
Historically, SugarSync has maintained a good uptime record. Like most cloud storage providers, occasional downtime may occur due to maintenance or unforeseen issues.
Customer Service: |4.8|
Customer service experiences can vary, but SugarSync generally provides support through email and possibly phone. Response times and quality of support can vary based on user feedback.
Pricing: |4.7|
SugarSync offers different pricing plans depending on storage needs:
Personal Plans: These typically range from a few gigabytes to multiple terabytes of storage, with corresponding pricing tiers.
Business Plans: Tailored for teams and businesses, offering larger storage capacities and administrative controls.
Overview
Is SugarSync Worth Paying More for a Simple Cloud Backup Service?
While the “less is more” philosophy can be admirable, does it apply to a cloud backup service like SugarSync? If you’re into simplicity, it might, but after a thorough review, I have some concerns.
To be clear, I don’t need an overload of features to feel satisfied with a cloud solution—sometimes all I need is a reliable way to back up my music or photo files from my computer or mobile device. And for those basic needs, SugarSync delivers.
However, if I want to access a song or photo I’ve just backed up, the media player is only available on the mobile app, not the desktop or web client. Additionally, syncing an iPhoto library is restricted to one device at a time, unlike other services that support syncing across unlimited devices.
These small inconveniences raise questions about why certain features aren’t fully available across SugarSync’s platforms and whether the subscription costs truly reflect the service’s value.
With price in mind, I also looked at more advanced features like file sync speed and security—and noted other minor drawbacks—in my review.
Honestly, for similar functionality at a lower price, I’d recommend looking at iDrive or Backblaze. That said, SugarSync does have some redeeming qualities, which I’ll outline below.
What Is SugarSync
SugarSync is a cloud storage and file synchronization service that allows users to store, access, and share files across multiple devices. It offers features like automatic backup, file versioning, and easy sharing, making it suitable for both personal and business use.
Who Is It For?
Individuals: People who need a reliable way to back up personal files, such as photos, documents, and videos, can benefit from SugarSync’s automatic syncing and easy access from various devices.
Small Businesses: Teams can use SugarSync for collaborative work, file sharing, and secure backup of important business documents, helping to streamline workflows.
Remote Workers: Those who work from different locations can access their files from anywhere, ensuring productivity regardless of the work environment.
Creative Professionals: Artists, designers, and photographers can store large files and easily share them with clients or collaborators.
FEATURES |4.5|
1. File Synchronization: Sync files and folders across multiple devices in real-time, ensuring access to the latest versions.
2. Selective Sync: Choose specific folders to sync, giving flexibility and saving local storage space on devices.
3. File Sharing: Share files or folders with others using customizable permissions, allowing view or edit access.
4. File Versioning: Restore previous versions of files, helping with document management and preventing accidental loss.
5. Cross-Platform Support: Compatible with Windows, macOS, iOS, and Android, allowing seamless use across different devices.
SugarSync Offers Cloud Backup and Syncing Without File Size Restrictions
| Data Server Locations | Based in the USA (specific locations and numbers undisclosed) |
| Backup Options | Customizable backup schedule, but no external drive backup, offline backup/restore, mirror image backups, status reports, or idle backup options |
| Limits and Restrictions | Web app limits uploads to 300MB, with file type restrictions and bandwidth throttling, but no fair use limits |
| Applications and Operating Systems | Windows 10, 8, 7; macOS 10.12-10.15; Android, iOS s |
| Encryption | Enterprise-grade AES-256, no private encryption keys |
| File Access | Available through web, desktop, and mobile apps |
| File Sharing | ✔ |
SugarSync delivers what it promises as a cloud backup and file-sharing service. It’s also a great choice for those seeking integration with third-party apps like JotForm, Google Drive, and Asana, making it useful for work purposes. For example, its Microsoft Outlook plugin allows users to share large files seamlessly.
Here’s a deeper dive into four essential features: Backups, Data Restore, Security, and Remote Wipe.
Backups
Backups When you add a file or folder to SugarSync, it is automatically backed up online after any change or edit, ensuring real-time updates. For added security, you can set up a Protected Folder, which enables scheduled backups and saves up to 12 versions of each file (compared to the usual five). However, keep in mind that these extra versions will consume more storage.
It’s important to note that SugarSync does not offer full hard drive backups, but instead backs up data on a file or folder level.
In addition to offering cloud backup, SugarSync’s business plans also support network-attached storage devices.
Restoring Data
Restoring previous versions of files is simple, and the added versioning feature in Protected Folders enhances your control when needing to revert unwanted changes—especially useful for collaborative work. When you delete a file or folder, it moves to a Deleted Items folder accessible through the desktop or mobile app. SugarSync retains deleted items for up to 30 days, providing ample time to reconsider or correct mistakes.
Security
SugarSync’s security features are somewhat lacking. While two-factor authentication is a standard expectation for most apps, SugarSync does not offer it, so it’s crucial to choose a strong password. Additionally, the absence of private encryption keys is a significant drawback for those sharing sensitive files. However, this can be somewhat alleviated by using end-to-end encryption software like BoxCryptor. On a positive note, the service employs AES 256-bit encryption and the TLS protocol to safeguard against man-in-the-middle attacks. The Protected Folders feature also allows you to restore versions of files prior to any ransomware attacks.
Remote Wipe
One of SugarSync’s notable features is Remote Wipe, which lets you log out of your account on all synced devices and delete files from them. This action removes files only from those devices while keeping them accessible through the web client. This means that if your laptop or phone is lost or stolen, you can rest assured that your backup remains secure and uncompromised.
Popular Cloud Storage
Service Offered
Cloud Storage & Backup: Securely store and back up files in the cloud, ensuring data is accessible from any device and recoverable in case of loss.
File Sync & Sharing: Automatically sync files across devices and easily share files or folders with others, with options to control permissions for viewing or editing.
SugarSync offers cloud storage and file synchronization services, allowing users to securely store, back up, and access their data across multiple devices. It provides real-time file syncing, ensuring that files are always up-to-date on any connected platform, including Windows, macOS, iOS, and Android.
Additionally, users can easily share files or folders with others while controlling access permissions, making it ideal for both personal and business use.
PROS AND CONS OF SUGARSYNC
Pros of SugarSync
User-friendly interface
Cross-platform compatibility
Selective sync feature
Robust security features (encryption)
File versioning and restoration options
Cons of SugarSync
Higher pricing compared to some competitors
Limited storage options in lower-tier plans
No built-in document editing tools
May experience occasional syncing delays
Customer support may vary in responsiveness
Why you should consider SugarSync?
You should consider SugarSync for its robust cloud storage and synchronization features that make managing files across multiple devices seamless. Its selective sync feature allows you to sync only the folders you need, saving space and offering flexibility. The service also prioritizes security, with strong encryption protocols and customizable sharing permissions, ensuring your data is safe and controlled. SugarSync’s compatibility with various platforms, including Windows, macOS, iOS, and Android, makes it versatile, while its real-time syncing and file versioning features add convenience for both personal and professional use.
Business Solution
SugarSync provides a business solution that ensures secure file management with real-time syncing across devices, enhancing team collaboration and productivity. Administrators can control user access, set permissions, and track activity, giving businesses full control over data sharing. The platform also offers file versioning to restore previous versions and prevent data loss.
With scalable storage plans, SugarSync supports multiple platforms, making it ideal for remote teams. Strong encryption protects business data, ensuring security both in transit and at rest, making it a reliable cloud storage solution for businesses of all sizes.
EASE OF USE |4.5|
SugarSync is user-friendly, featuring an intuitive interface that simplifies file management. The straightforward setup process allows users to install the app on multiple devices and start syncing quickly. Its drag-and-drop functionality makes uploading and organizing files easy, while the selective sync feature lets users choose specific folders to sync, offering flexibility and control.
SugarSync provides cross-platform compatibility for easy access on Windows, macOS, iOS, and Android devices.
With file versioning and customizable sharing, SugarSync enhances usability, making it ideal for individuals and businesses.
Simple, Intuitive Interface on the SugarSync Apps
SugarSync’s desktop app boasts an attractive and straightforward user interface.
As you navigate through folders, the breadcrumb navigation allows you to easily return to previous locations. To locate a specific file or folder, you can use the search tool at the top of the navigation bar, which even includes results from your Deleted Items folder.
In contrast, the web client feels somewhat outdated and lacks the full range of features offered by the service. However, this wasn’t a significant concern for me, as I primarily rely on the desktop and mobile apps (more details on the mobile app below).
Let’s take a closer look at some of SugarSync’s key features that enhance its usability.
A Mobile App to Enhance the Desktop App Experience
The mobile app closely resembles the desktop version, and both enable file sharing through link copying, email, or various communication apps you prefer. The mobile app also offers some extra useful features, such as the automatic backup of photos and videos from your device.
While the web client and desktop app lack media playback functionality, you can directly play music and video files using the mobile app.
Effortless Syncing and Sharing Across Platforms
SugarSync makes it simple to sync and share files, whether through the web client or the desktop and mobile apps. In just a few clicks, you can share your backup folders and files with anyone, even if they don’t have a SugarSync account, via email or by generating a public link. When sharing by invitation, you can set permissions for either editing or view-only access.
You can also share links directly to social networks like Twitter and Facebook from the web client.
Dedicated Email Address for File Uploads
Another useful feature SugarSync offers is Upload by Email, allowing you to back up files by sending them to a unique email address linked to your account. This simplifies backing up email attachments significantly. Anyone with this unique email address can send files for backup, which is especially beneficial for business accounts with multiple collaborators. These files will be stored in their own dedicated folder.
Account Setup
Setting up a SugarSync account is straightforward. You can create an account online before downloading the desktop app or do it directly through the app. Either way, the process is quick, and the service can be ready in just a few clicks.
Setting up a backup is also easy. When you first open the app, simply navigate to the menu, select the folder(s) you want to back up, and hit Save. Your files will then be backed up to the SugarSync Cloud and accessible from any connected device.
It’s convenient that the app utilizes your device’s existing file structure, making it easy to locate what you need.
To schedule backups, you’ll need to take one final step: create a Protected Folder and select a frequency option—daily, every three, seven, or fourteen days, or monthly.
I think the service could benefit from some enhancements to simplify backups further. For instance, it could provide updates on the progress of uploads or downloads and include a summary of your last backup, such as its duration and timing. Currently, the activity page only displays the date and time each individual file was added.
Getting Started Started with SugarSync
1. Create an Account: Sign up for a SugarSync account and choose a suitable plan, starting with a free trial if available.
2. Download and Install: Install the SugarSync app on your device (Windows, macOS, iOS, or Android).
3. Set Up Syncing: Select folders to sync using the selective sync feature to manage file storage.
4. Upload Files: Use drag-and-drop to upload files or add them directly through the app.
5. Share and Collaborate: Share files or folders by sending links, and customize permissions for access control.
GTMetrix
PERFORMANCE |4.5|
A Fast Service with Some Inconsistencies
To evaluate SugarSync’s online backup services, I tested a folder containing 4.7GB of files. Being located in Sayulita, Mexico, I am relatively close to SugarSync’s U.S. servers. However, since SugarSync does not disclose the locations or the number of its servers, I can’t confirm the exact proximity.
It’s worth mentioning that connection speeds in Mexico can vary, especially with WiFi, and both download and upload speeds fluctuate throughout the day. On average, my download speed is 18.69 Mbps, while my upload speed is 7.85 Mbps.
My initial full backup started at 9:22 a.m. on a weekday and took 2 hours, 45 minutes, and 29 seconds. Restoring my files was straightforward and only required a few clicks, taking 1 hour, 24 minutes, and 39 seconds to retrieve all the data. While these times are relatively slow, they coincide with periods when my upload and download speeds are at their lowest.
I conducted a second test later that same day at 4:56 p.m., using the same test folder after deleting the original backup. I was surprised when the backup completed in under 3 minutes, initially thinking it might be a mistake. After restarting my computer and trying again, I received the same result. To double-check, I created an exact copy of the original folder and performed the backup once more, which took exactly 3 minutes and 39 seconds. However, the restore process took significantly longer, clocking in at 1 hour, 1 minute, and 24 seconds, primarily due to the video files. (Note: While we mention “again” here, the first reference was in the photo caption above, which could easily be overlooked by readers.)
For my third test, conducted on Saturday afternoon at 2:18 p.m., the backup finished in an impressive 55 seconds, while the restore took 55 minutes and 25 seconds.
Throughout all three tests, I didn’t notice any substantial slowdown in other computer functions. However, if you find that SugarSync is consuming too much of your bandwidth, you can adjust the speeds from the preferences menu in the desktop app.
PRIVACY |4.7|
A Clear Privacy Policy
SugarSync’s Privacy Policy is robust and user-friendly, making it accessible for those without legal expertise. Here are some key points:
The company does not sell your information to advertisers.
It avoids unnecessary monitoring of your data.
SugarSync does not aim to collect or process sensitive personal data, which includes information related to race, ethnicity, political opinions, religious beliefs, union membership, health status, sexual orientation, criminal history, national identification numbers, or any other information classified as sensitive by applicable laws.
Processing your personal data is necessary for providing services, financial management, conducting surveys, ensuring compliance with laws, and other operational or health and safety purposes.
Your personal data will not be disclosed to third parties unless required by legal or regulatory authorities, external advisors, or in connection with legal proceedings.
If you decide to close your account, SugarSync assures that your personal data will not be retained longer than necessary.
Furthermore, SugarSync complies with the Patriot Act in the U.S., as well as the Five Eyes alliance (Australia, Canada, New Zealand, the UK, and the U.S.), and the General Data Protection Regulation (GDPR), which is the EU’s privacy law.
SUPPORT |4.9|
Help Center: SugarSync offers a comprehensive help center on their website, which includes articles, FAQs, and guides on common issues.
Contact Support: You can reach out to their customer support team through a contact form available on their website. Look for the “Contact Us” section for assistance.
Community Forum: SugarSync has a community forum where users can ask questions and share tips. When troubleshooting, this may be a very helpful resource.
Social Media: They are active on social media platforms where you can also get updates and potentially reach out for support.
Support Hours: Check their website for specific hours of operation for customer support.
SugarSync Security
SugarSync prioritizes security with robust measures to protect user data during transfer and storage. It uses AES 256-bit encryption, ensuring files are secure in the cloud, along with SSL/TLS protocols for safe data transmission, reducing the risk of unauthorized access.
Users have control over their data with customizable permissions for shared files and folders, allowing them to manage who can view or edit documents. Additionally, SugarSync offers file versioning, enabling users to restore previous versions, which helps prevent data loss from accidental deletions or changes. These features make SugarSync a reliable choice for personal and business use.
PRICING |4.9|
Higher Cost Compared to Comparable Services
Although SugarSync appears to be average at first, my comparison with similar services like Carbonite and iDrive revealed that it offers relatively low value, particularly regarding its business plans.
The pricing structure is straightforward. All three personal plans provide the same features and support unlimited devices, with differences in cost based solely on the selected storage capacity.
The smallest personal backup plan offers 100GB of data, while the mid-level and top-tier plans provide 100GB and 250GB, respectively.
Each plan begins with a 30-day free trial during which you’ll need to enter your credit card information. You won’t be charged until the trial period ends, and you can cancel at any time before that.
SugarSync also offers a free option that includes 5GB of storage, requiring no payment information, but it expires after 90 days. To keep your account active beyond this period, you must upgrade to a paid plan. Upgrading is easy through the web app, and you may qualify for a significant discount on your first year.
Payment can be made using Visa, MasterCard, American Express, and Discover cards. If you wish to increase the storage of your Personal plan, you can do so through your account page.
For cloud backup tailored to small businesses, consider SugarSync’s Business plan, which provides 1TB of storage for up to three users. If your company has more than three employees, you can request a custom plan accommodating up to ten users. Additionally, this plan includes an option to pay for unlimited storage.
SugarSync
PLAN 1
₹627
/MONTHS
Storage: 100 Gb
SugarSync
PLAN 2
₹836
/MONTHS
Storage: 250 Gb
SugarSync
PLAN 3
₹1585
/MONTHS
Storage: 500 Gb
SugarSync
BUSINESS PLAN
₹4601
/MONTHS
Storage: 1000 Gb
SugarSync
PLAN 1
₹627
/MONTHS
Storage: 100 Gb
SugarSync
PLAN 2
₹836
/MONTHS
Storage: 250 Gb
SugarSync
PLAN 3
₹1585
/MONTHS
Storage: 500 Gb
SugarSync
BUSINESS PLAN
₹4601
/MONTHS
Storage: 1000 Gb
SugarSync Alternatives
Frequently Asked Question.
SugarSync is a cloud storage service that allows users to store, sync, and share files across multiple devices, ensuring data is accessible and secure from anywhere.
To get started, sign up for an account, download the app on your devices, and select the folders you want to sync. You can use the drag-and-drop feature to upload files.
SugarSync does not offer a free plan, but it provides a free trial period for new users to explore its features before committing to a subscription.
SugarSync is available on Windows, macOS, iOS, and Android, allowing users to sync and access files across different devices.
SugarSync uses AES 256-bit encryption for file storage and SSL/TLS protocols for secure data transfer, ensuring robust security for user data.
Yes, SugarSync offers selective sync, allowing users to choose specific folders to sync across devices rather than syncing their entire file structure.
Yes, SugarSync supports file versioning, allowing users to restore previous versions of files in case of accidental edits or deletions.
Pricing starts at $7.49/month for 100 GB, with additional plans offering more storage, including 250 GB for $9.99/month and 500 GB for $18.95/month. Business plans are also available.
You can share files or folders with others by generating a link and setting permissions, allowing recipients to either view or edit the files as needed.
If you cancel your subscription, your account will be downgraded to a free plan, giving you limited access to your files for a short period before your data is deleted.