One of the main challenges with Paysafe is the lack of easily accessible pricing information online, making it difficult to quickly compare options if you’re in a hurry to get started.

I managed to obtain some details from customer support, but keep in mind that Paysafe customizes its pricing, so these figures are only estimates. However, I did learn that there are no long-term contracts, and no application or cancellation fees, which is a significant advantage over other processors.

In my experience, Paysafe’s pricing is most favorable for businesses selling high-ticket items at lower volumes, such as handcrafted goods, luxury items, or specialty tech products. While it could work for other types of businesses, it’s important to do the math to determine the best pricing for your needs.

Paysafe structures its fees based on the type of card used, so your per-transaction rate will vary. For online transactions, fees range from 0.99% + 25¢ (for debit cards) to 3.99% + 25¢ (for foreign credit cards), depending on the payment method. Additionally, the monthly fees are around $16, which is one of the lowest I’ve encountered.

If you prefer a more transparent pricing model, the Interchange Plus plan might be a good option. This plan is even cheaper, at ₹660 and 0.50% + $0.10 per transaction, but it does include additional fees like a batch fee, a PCI monthly fee, and a monthly minimum fee of $25.

For in-person sales, Paysafe offers an excellent cash discount plan. If bundled with the online plan, the service is around $20 per month. The cash discount is particularly beneficial as it promotes cash payments and shifts the transaction fee to the customer.

Beyond monthly and transaction fees, there are other potential costs, such as POS leasing fees, chargeback fees, retrieval fees, fees for enhanced security packages, and PCI non-compliance fees. It was challenging to get clear information on these costs, and this lack of transparency is definitely a drawback.

Overall, Paysafe’s pricing can be cheaper in some scenarios, but it generally falls within the average range. If you’re looking for more flexible pricing options, Leaders Merchant Services (LMS) might be a better choice.

Phone support for non-customers is available during regular business hours, though the exact times aren’t clearly stated. An after-hours message indicated that representatives are available from 9:00 a.m. to 7:30 p.m. (EST), but I found conflicting times listed on the website.

Once you’re a customer, you can also reach your account manager via email and phone support outside of business hours.

When I called during business hours with questions about starting a merchant account, I was quickly connected to a customer service representative, who then transferred me to sales. Both times, the sales reps were extremely patient and thorough, answering all my questions in detail, even when I needed clarification. They weren’t pushy about closing a deal, and one even encouraged me to explore other options before making a decision.

One sales representative, Nico, provided me with his direct line at the end of our conversation, making it easier to reach out with further questions or to get started. I appreciated his personalized approach, which wasn’t overly sales-focused.

While the phone support was excellent, it was disappointing that Paysafe doesn’t offer other ways to contact support, especially for non-customers. Unlike other processors that provide live chat or comprehensive online knowledge bases, Paysafe only has a basic FAQ PDF with brief answers that aren’t very helpful.